frequently asked Questions

Do you encounter a technical problem with your Inokim electric scooting? To help us solve this problem, please follow these simple steps:

Explain your problem using our contact form: Contact us
* Be sure to add the serial number of your electric scooter in the description of the problem.

If you prefer in-person assistance, you can make an appointment to bring your electric scoot to the store. Contact us by Phone Or via Our contact form To organize this. Our team of competent technicians will be more than willing to review and solve any problems you have.

By going to the link below and follow the instructions: https://fr.inokim.com/account/login?return_url=%2Faccount

Your product is guaranteed for 2 years, its battery is guaranteed for 12 months, and its accessories are guaranteed for 24 months.

We invite you to visit our online store: https://fr.inokim.com/pages/nous-contacter

Visit our tutorials page:

https://fr.inokim.com/pages/tutorial-video-guides

Or contact our customer support team:

https://fr.inokim.com/pages/nous-contacter

In France, the legal minimum age for driving an electric scoote on public roads is 14 years.

However, for most of the models we offer and in view of the power of their engine, we recommend use from 16 years.

Our Inokim scooters are 100% in accordance with French law.

The maximum speed of an electric scooter in France must be limited to 25 km/h, in accordance with Decree No. 2019-1082 of October 23, 2019 relating to the regulation of personal transport vehicles.

Civil insurance is mandatory to use your electric scoot. It is generally included in your home mutulrisques contract. We recommend that you contact your insurer to make sure that you are driving legally.

Some insurers also offer to insure your electric scooters against theft or physical damage to it.

Here are the cases for which the warranty has no effect:

• The absence of proof of purchase
• The breakage of an element of your product
• The oxidation of your product
• Malfunctions related to adjustments operated by you and not authorized by our services
• The puncture of your tires
• The loss of elements or accessories of your product
• Damage following road accidents
• The wear of consumable parts
• The theft of your product
• Any opening of your product or external troublemarking attempt not authorized by our services

By shopping with us, you benefit from the following advantages:

• 24-month manufacturer warranty
• Free and fast delivery to home
• Excellent support and trusted customer service
• Credibility and reliability since 2009

Inokim is the oldest brand in the electric scooter market.

1) Load capacity and frame

When using a motorized transport machine, keep in mind that the heavier it is, the more energy it consumes. That is why you need to pay attention to the capacity of the battery, regardless of your weight. Most brands, such as Inokim electric scooters, can carry between 100 and 120 kg. Pay attention to the size of the frame and the quality of manufacture, as this affects the ease of transport of your scoote.

2) Battery

The battery is an essential part of an electric scooter and plays on many aspects of its performance. Safety issues are especially important when it comes to the battery. Fortunately, our scooters are equipped with safe and high-quality batteries.

3) Maximum autonomy

To determine the distance you can travel with a scooter in a single charge, you have to consider the battery capacity (Ah). As a rule, the higher the battery capacity, the greater its autonomy. The key factor to keep in mind is the maximum possible autonomy with a single battery cycle. It is generally between 40 minutes and 1 hour. Inokim electric scooters are renowned for their high range and fast charging time. For more information about our high-end models, Click here .

4) Braking system

New scooters are usually equipped with electric brake systems that ensure smooth and comfortable stops. Some models can even be equipped with manual brakes located on the rear mudguard, so that they can suddenly stop the scooter. Some brands can offer conventional rear brake systems, with a drum or disc, operated using a lever located on the handlebars, as for a conventional bicycle.

5) wheels

The wheels are essential parts which must ensure good grip on the ground of the scooter. There are two types: Inflatable And Tubeless . Tubeless wheels, as the name suggests, are devoid of an air chamber. They are therefore durable and resistant to punctures, but must be replaced as soon as they are worn out. On the contrary, the wheels Inflatable Contain an inner chamber and provide a more flexible pipe to the extent that they adapt to the terrain and absorb shocks due to surface irregularities.

It all depends on the brand of electric scooter you're using, the size of the battery, and the charge remaining.

Most electric scooters on the market have a range of between 16 and 24 kilometers per charge. Anything over 32 kilometers is considered a long range.

Inokim's high-end e-scooters can travel 40 km (model Inokim Light 2) up to 110 km. (Inokim OXO).

We have several models with different weights depending on the range.

Our lightest INOKIM electric scooter, the Light 2 , Weighs 13.7 kg.

The heavier weighs 33.5 kg, our OXO , The INOKIM electric scooter with the best performance.

The Quick 4 On the other hand, weighs 21.5 kg and alends comfort, power and portability.

Our high-end electric scooter OX Super Rewarded by the Reddot Design Award Weighs 28 kg.